Amas TenumahBe wary of customer feedbackOn April 23rd 1985 CEO of Coca-Cola unironically proclaimed — “We have never been more sure of anything in the history of the company”.2 min read·Feb 26, 2024----
Amas TenumahWhat never changes in Customer serviceI went to lunch with a friend who is a divorce attorney here in Oklahoma City.2 min read·Dec 12, 2023----
Amas TenumahShort inspiring stories about customer servicewas at a quail Hunt, and looked more out of place than an eskimo in a desert. My ulterior motive was to meet my CEO mancrush — the late…2 min read·Jul 29, 2023----
Amas TenumahMrs Lincoln, other than that how did you like the play?Here’s a disturbing new trend — there are machines in airport bathrooms that you’re supposed to touch AFTER using the bathroom to indicate…2 min read·Apr 3, 2023----
Amas TenumahThe lies start as soon as the phone ringsOur generation spends about 43 days of our lives on hold. Executive after executive at your favorite brand promises to “improve the…2 min read·Mar 16, 2023----
Amas TenumahWhy Satisfaction is always so elusiveWould you rather be a king 500 years ago or a middle class person today?2 min read·Mar 2, 2023----
Amas TenumahI love Customer Service, Customers not so muchPeggy is a young employee at an ad agency in the show Mad Men, she is visibly upset about her lack of recognition and decides to go discuss…4 min read·Jun 21, 2022----
Amas TenumahThe Confusing world of Call Center TechnologyOne late afternoon in a modest conference room in Paragould Arkansas, we are watching a demo from an upstart company called Salesforce.4 min read·May 8, 2022----
Amas TenumahNo one knows how to Calculate First Contact ResolutionThe most important thing a contact center can do is resolve customer inquiries the first time.2 min read·Mar 9, 2022----
Amas TenumahThe Most Honest Book ever written about customer serviceA lot of people will be mad at me after reading this book. A part of me wishes someone else wrote this book. It is a lot more fun to be…2 min read·Dec 21, 2021----