If we just eliminate the humans, customer service would be betterIf we just eliminate the humans, customer service would be betterJun 11Jun 11
Be wary of customer feedbackOn April 23rd 1985 CEO of Coca-Cola unironically proclaimed — “We have never been more sure of anything in the history of the company”.Feb 26Feb 26
What never changes in Customer serviceI went to lunch with a friend who is a divorce attorney here in Oklahoma City.Dec 12, 2023Dec 12, 2023
Short inspiring stories about customer servicewas at a quail Hunt, and looked more out of place than an eskimo in a desert. My ulterior motive was to meet my CEO mancrush — the late…Jul 29, 2023Jul 29, 2023
Mrs Lincoln, other than that how did you like the play?Here’s a disturbing new trend — there are machines in airport bathrooms that you’re supposed to touch AFTER using the bathroom to indicate…Apr 3, 2023Apr 3, 2023
The lies start as soon as the phone ringsOur generation spends about 43 days of our lives on hold. Executive after executive at your favorite brand promises to “improve the…Mar 16, 2023Mar 16, 2023
Why Satisfaction is always so elusiveWould you rather be a king 500 years ago or a middle class person today?Mar 2, 2023Mar 2, 2023
I love Customer Service, Customers not so muchPeggy is a young employee at an ad agency in the show Mad Men, she is visibly upset about her lack of recognition and decides to go discuss…Jun 21, 2022Jun 21, 2022
The Confusing world of Call Center TechnologyOne late afternoon in a modest conference room in Paragould Arkansas, we are watching a demo from an upstart company called Salesforce.May 8, 2022May 8, 2022
No one knows how to Calculate First Contact ResolutionThe most important thing a contact center can do is resolve customer inquiries the first time.Mar 9, 2022Mar 9, 2022
